Customer Service

Shipping & Delivery
We use a range of different couriers to ship our orders.  When you are ready to purchase items and check out, you will be presented with a number of different courier options from which to choose.  Pick the cheapest one, the fastest one or the company you trust most - it's entirely up to you!
Handling time on all orders is up to 14 days.  In 90% of cases, items are shipped same day or next day, but occasionally items may be put on quick backorder.  Items will always be shipped within 14 days of payment, unless otherwise notified.
Transport is the responsibility of the customer. An option is available for insurance is available. 
Privacy & Security
All private information entered during checkout at propaintballshop.com.au is for the purposes of ordering and shipping only.  Pro Paintball Shop will not provide your details to any third party without your permission.
Additionally, all sensitive payment information is handled exclusively by PayPal and is therefore totally secure.  For security, Pro Paintball Shop does not store payment details.
Returns & Replacements

We are happy to refund, credit or exchange any faulty items or equipment within 30 days of the date of purchase, provided we receive the goods in good condition. You return the items back via post in unused/unworn condition.  Returns will be approved at our discretion and all postage costs are to be incurred by the customer, if any tags are removed will be deemed used.

After 30 days, all technical or fault issues should be taken up with the manufacturer of the product in question. Any unclaimed or unpaid property remaining at Pro Paintball Shop for more than 90 days will become the property of Professional Paintball Services Pty Ltd.  All items MUST BE returned in ORIGINAL PACKAGING with original parts with all documentation for credit to be issued, any damages incurred in transit are the responsibility of the customer and their insurer - please request return process (PayPal, Direct Deposit)

.Please call or email info@propaintballshop.com.au with notification of the items and reason for the return and we will respond with instructions on how to proceed.

Please Note: ALL returns will  incur a 20% Restocking Fee - All goods are to be shipped to Pro Paintball Shop PO Box 431 Moama NSW 2731.

Accepted Payment Types

Pro Paintball Shop uses PayPal as it's payment gateway.  Paypal accepts all major credit and debit cards, as well as bank and paypal transfers for paypal members.

If you do not have a PayPal account, you can still purchase from Pro Paintball Shop.  All major credit and debit cards are accepted without the need for a PayPal account.  But - if you don't have a PayPal account, consider signing up for one.  It's free, it's simple and it makes shopping online much easier and safer, allowing you to buy items using your bank account without the need for a credit card.

Lost in Transit

If you suspect that a shipment has become "lost in transit", please contact us by phone or email as soon as possible. We ask that you allow us a 30 day investigation period before we can start treating the parcel as lost in transit.

Note: If we have been provided with incorrect shipping details or the customer is in any other way resposible for the item being lost, the cost of replacing the item will be the responsibility of the customer.

Ordering

Finding a particular item is as easy as using the search box above the menu to the left of screen. If you prefer to browse, take a look through the categories to the left, or if you want to be really specific - use the advanced search function.

Remember, if we don't have what you're after on the site, give us a call on 1300 369 105 - we might be able to get it for you.

Ordering Paintball Markers
It is very important that all Pro Paintball Shop customers be aware that paintball markers are legally considered to be firearms in Australia.
Therefore, anyone who wishes to purchase a paintball marker must have an appropriate firearms licence.  For more information on what you need to do to get the nessary licence, please read our Information page.
Pro Paintball Shop Newsletter
To join our mailing list and receive updates on new products, as well as special offers and deals, please enter your email address at the bottom of the page to subscribe. Every newsletter contains instructions for unsubscribing, which you may do at any time.